Delivery and Shipping

Suggested text: Our UK Delivery

Orders placed by 3:30pm (Mon–Fri) are dispatched the same working day.

  • Royal Mail Tracked 24: 1–2 working days
  • Royal Mail Tracked 48: 2–3 working days

Free UK delivery on all orders over £100 (Tracked 48).

International Delivery

  • USA & Canada: Free shipping on orders over $200 via DHL Express (5–7 working days).
  • Mainland Europe: Free delivery on orders over £150. Standard tracked service (3–7 working days). Flat rate of £13 below threshold.
  • Rest of the World: Standard tracked delivery at £30.

Shipping Notes

Please double-check your delivery address before placing an order. Delays can occur due to incomplete information.

FAQs

  • When will my order be dispatched?

Same working day if placed before 3:30pm.

  • How long does delivery take?

UK: 1–3 working days depending on service selected.

International: 3–7 working days, depending on location.

  • Do you offer next day delivery?

We will soon.

  • Are there customs fees?

Yes, international orders may be subject to customs fees based on your country’s regulations.website address is: http://valleyofhanna.com.

Returns, Exchanges & Cancellations

We want you to love your Valley of Hanna purchase. If something’s not quite right, here’s how we can help:

  • Return requests must be made within 14 days of receiving your item.
  • Items must be in original, sellable condition.
  • Orders cannot be cancelled once placed.

Return Portal:

Submit a Return or Exchange

FAQs

  • How do I return an item?

Use the link above or email us at valleyofhanna@gmail.com with your order number.

  • How long do refunds take?

Please allow up to 14 days for processing.

  • Do you offer exchanges?

Yes — follow the return link and choose ‘Exchange’ instead of ‘Return’.

  • Can I return international orders?

Unfortunately, we do not accept international returns at this time.

  • Are shipping fees refundable?

No, shipping fees are non-refundable.

Order Issues

For problems with your order (damaged, incorrect, etc.), please email valleyofhanna@gmail.com and include your order number.

Customer Service Hours:

Monday to Friday, 9:00am–4:00pm

FAQs

  • Can I amend my order?

Once placed, orders can’t be amended.

  • Where’s my order?

Check the tracking link in your dispatch email.

  • I received the wrong or a faulty item, what should I do?

Email us right away with a photo and your order number — we’ll make it right.

  • Do the product images match what I’ll receive?

We do our best to show true-to-life colours, but variations may occur based on screen settings. Email us if you’d like more pictures in different lighting.

Promos & Gift Vouchers

How do I purchase a gift voucher?

Gift cards are available on our website and range from £10 to £100.

  • How are gift cards delivered?

They are sent digitally via email.

  • Can I refund a gift card?

No, all gift card sales are final.

  • Where do I enter my voucher code?

At checkout, enter your code in the “Gift card or discount code” box.

Other FAQs

How do I find my abaya size?

Use our Abaya Size Guide or email us for help based on your height and measurements.

  • When will items be restocked?

Follow us on social media or subscribe to our newsletter for restock updates.

  • How do I place an order?

Select your item, choose a size, and click “Buy It Now”. Enter your shipping and payment info to complete your order.

  • Why shop with Valley of Hanna?

We combine elegant modest fashion with trustworthy service. Our team is here to help every step of the way.

TikTok Shop Orders

Orders made through TikTok Shop must follow TikTok’s return policy, not our website’s.

Use TikTok’s ‘Contact Seller’ feature within your order to speak to us.

TikTok provides 1 return label per item, and all labels must be used correctly to avoid refund issues.

TikTok orders cannot be cancelled once placed.